Adjusted EBITDA was $326.6 million or 13.4% of revenue compared to $354.4 million or 15.6% in the prior year. Making others smile matters. Just maybe a question on cross-sell in 2023. And of course, we're, as Ken said, very focused on this and not just with our embedded base, but for new client prospects as well. If you have an ad-blocker enabled you may be blocked from proceeding. Headquartered in Englewood Colorado, Ken Tuchman (Chairman and CEO) founded TeleTech in 1982 as a response to his own poor customer service experience. And for your offshore, I know you guys talked about continuing to build out your offshore geographies. Related Searches:All Talent Acquisition Specialist Salaries|All TTEC Salaries. Thank you. And again, not to sound like a broken record, but there's still $300 million just on the Engage side that has not been outsourced. And any go-to-market details beyond that would be helpful. So Jonathan, just a follow-up on that point. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Thank you, Ken, and good morning, everyone. In addition, last year, we enhanced our public sector vertical with a meaningful acquisition. As of December 31, 2022, cash was $153.4 million was $963.6 million of debt of which $960 million represented borrowings under our $1.5 billion credit facility. In the fourth quarter of 2022, TTEC paid a $0.52 per share dividend or $24.6 million. While this call will reflect items discussed within that document, for complete information about our financial performance, we also encourage you to read our 2022 annual report on Form 10-K, which we anticipate will be filed at market close today. Adjusted EBITDA was $84.8 million or 12.9% of revenue compared to $84.1 million or 13.7% in the prior year. So our free cash flow was impacted by onetime items that we discussed earlier. Now let me share our Engage initiatives that will add velocity to our growth engine, improve our margin profile and set the company up for long-term success. TTEC Talent Acquisition Specialist Interview Questions | Glassdoor See All Photos TTEC Engaged Employer Overview 8.8K Reviews 614 Jobs 6.4K Salaries 1.4K Interviews 1.8K Benefits 302 Photos 3.5K Diversity Follow + Add an Interview TTEC Talent Acquisition Specialist Interview Questions Updated Jun 25, 2021 Find Interviews Get email updates for new Talent Acquisition Specialist jobs in United States. Discussion around AI has been happening for some time. Elevated. Thank you, sir. And what would get us to the high end versus the low end of the guidance? Our B2B/B2C campaign management and optimization service helps you design the optimal engagement strategy, while our search to . Our teams of knowledge workers, conversational designers, data curators and analytic experts deliver experiences that consistently delight our clients and wow their customers. Is it predominantly organic and the team you're building sort of what - just give us some sense of that dichotomy that I don't think the market appreciates. So again, if you think about the metrics that we touched on back to Cassie's question, when you think about the 70-30 mix, and you think about our guidance next year or this year and for fiscal year '23 and you think of it as a 73.67 [ph] and 10 points of margin differential in the gross margin, that's kind of up the puts and takes, if you will, in terms of ups and downs relative to it because the expectation is still net expand, right, relative to it. I know you pointed out a few things in the quarter specifically, for example the DSOs. Okay. In any economy, an exceptional customer experience sets the most admired brands apart. Now I'd like to share our thoughts on 2023. And finally, continuing to build and scale our IP-based software that we directly embed in our solutions and also sell across the hyperscalers marketplaces. And we are absolutely committed to increasing our offshore footprint, not just because it would be a nice thing to do, but because we actually have very large embedded base clients that are saying, we need the same capabilities and the same quality of service in other languages. Know Your Worth. Get a free, personalized salary estimate based on today's job market. What's different now is that practical business benefits are within reach. And so we just felt that it was prudent to take this conservative approach. This represents an increase of 13% over the prior year full period. Clients across industries continue to be focused on the importance of a great customer experience. I think more broadly in terms of cross-selling Digital and Engage. Good morning. Absolutely. Ken, I'm wondering if you could address the AI opportunity as you see it and where you're involved, specifically relative to AI? Please reference our commentary in the business outlook section to our fourth quarter and full year 2022 earnings press release to obtain our expectations for first quarter and full year 2023 performance at the consolidated and segment level. Last, we entered 2023 with total revenue backlog of $2.211 billion, 87% of our full year guidance at the midpoint. Your line is now open. And then if hyper growth kind of comes back and doesn't decline to the degree that we expected to at this point in time, then we'll see it kind of guide up to the higher end of the range. In 2018, TeleTech Holdings changed there name to TTEC. Bringing smiles is what we do at TTEC for you and the customer. Looking to hire great talent and contribute to . Operator, you may open the line. In financial services, we continue to expand our business with new logos and grow our embedded base with additional claims, collections, fraud and back-office services. Your job seeking activity is only visible to you. And their entire focus is execution to double the business and double it in the shortest period of time possible while significantly increasing our margins. Gold for Best Multilingual Contact Centre for TTEC Poland Trend number one, the CX move to the cloud is no longer an option. Next, continuing to scale our offshore delivery platform to strengthen our margin profile. I just wanted to ask, what are you guys baking in for your 2023 outlook in terms of your onshore and offshore delivery mix, as well as some attrition metrics around that. Now, how cool is that? Human discernment and compassion will play a key role in building trust as these new AI functions are integrated into CX solutions. And so there's a lot of proof of concepts, a lot of experimentation going on, and we're really grateful that the hyperscalers have chosen to partner with us in a very significant way and that they obviously have a very large pipeline, and we're there to service that pipeline as well as our embedded base clients on Engage. On a full year basis, revenue increased 6.1% to $1.97 billion, 9.7% on a like-for-like basis, excluding the impact of pandemic-related volumes. So I don't want to speak for Shelley, but what I would just tell you is the following. Keep in mind that, again, a lot of the churn we had within our hyper sector happened in the second half of the year. In my discussion on the fourth quarter and full year 2022 financial results, reference to revenues on a GAAP basis while EBITDA, operating income and earnings per share on a non-GAAP adjusted basis. #40yearsofsmiles. I would say, strength within financial services and health care predominantly and then strong performance still in public sector and as well as automotive, but slightly behind, I would say, financial services and health care. Works to ensure hiring goals are met by providing a professional hiring experience to candidates. For example, our work with New York Metro tolling and transportation authorities is well underway with an anticipated go-live date in 2024. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause our actual results to differ materially from those expected and described today. So not only do we have the benefit of the consolidation where they're going with fewer players, which we think is a good thing, not a bad thing. There is a reason why we brought Shelly in intentionally did not bring in a BPO type person. Thank you. Operating income was $63.5 million or 13.5% of revenue compared to $59.6 million or 14.4% in the prior year period. He's already making an impact with our people, our clients and our partners. We wanted somebody that understood digital and we wanted somebody to understood very large scale. Your line is now open. Other relevant guidance metrics include capital expenditures between 3.4% and 3.6% of revenue, of which 65% is growth-oriented, a full year effective tax rate between 22% and 24% and a diluted share count between $47.3 million and $47.5 million. We brought Shelly in, we brought Dave in, and we actually brought in a myriad of other very senior leaders that have all come on board over the last, let's just say, 12 months. In an uncertain economy, keeping these loyal customers is paramount. The other practices are growing 10-plus percent. I mean I think one thing important to note is that the practices outside of Cisco, Dustin has been talking about Cisco for a while in terms of growing through that business there and getting that back to growth. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Great. That gives you a sense in terms of how we're consolidating at least particularly where we play with large enterprise customers, where we have significant scale. And more broadly, we're focusing our go-to-market on opportunities to help companies reduce costs by taking advantage of our expanding global footprint and scaling our trust and safety and AI operation solutions. The first thing I would just say just within our digital business, certainly, if you look at practices like our AWS practice to starting to see opportunities to be on just helping our clients with AWS Connect, right? A free inside look at company reviews and salaries posted anonymously by employees. Your line is now open. Talent Acquisition Specialist. In health care, in 2022, we implemented 14 open enrollment programs for 10 clients, and we were consistently the top performer. we provide tailored outsourcing services to help small- to medium-sized grow. Organic growth was 1.6% on a constant currency basis. Moving to Engage. And so we're seeing a lot more demand in those sectors, which is why we're very, very focused on them. Operating income was $16.5 million or 13.3% of revenue compared to $20.2 million or 17.1% of revenue in the prior year period. You're going from roughly mid-$30 million interest expense in 2022, stepping up into the mid-70s in 2023. Founded in 1982 and with more than 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. I think there's a big misconception in the marketplace with all the hype around ChatGPT that it's going to be - have a real positive impact on areas like customer service when, in fact, it actually is going to have very little impact because it's a horizontal AI product, which means that it grabs its information from crawling the web reading edit - reading Wikipedia et cetera. And so this year is roughly obviously, this year being fiscal year '22 or last year was roughly 70-30, and we plan to shift the mix by about three points this year, and they continue to accelerate in 2021 and beyond. Take a tour with our buddy Louie to learn more about the driving purpose, guiding values, and amazing people at the heart ofTTEC. In addition . So across the board, we see significant opportunity in this area. And as Dustin said, we're also expecting our clients outside the hyper growth sector to grow in the mid-single digits. Non-GAAP operating income of $231 million, a decrease of 6.9% over the prior year and 9.3% of revenue compared to 10.2% in the prior year. Your input helps Glassdoor refine our pay estimates over time. And so I do think that will be an opportunity. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether its face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! As we help our clients migrate simple interactions to non-voice channels, the demand for more highly trained and experienced knowledge workers is growing. This concludes our call. Our focus for 2023 goes without saying it's all about execution. And so we see that as a real opportunity. Thank you. On a full year basis, Digital's 2022 revenue increased 13.9% to $471.5 million over the prior year period, of which 1.7% was organic on a constant currency basis. Well, I think there's two things. Good morning. And I also wanted to add on free cash flow. Career paths Whether you like working with clients, customers, or in a business support role, we have a position you'll rock. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. As a Recruiting Specialist work onsite in GateWay Center, Araneta City, Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.. What You'll Be Doing. We are excited about our future, supported by our 40 year track record of delivering innovation and value-driven CX outcomes for our clients, strong executive leadership team and an unmatched CX technology and services platform. And absolutely, we have enterprise clients that we serve from an Engage perspective. It's an honor to be recognized among the best in Europe. For the full year of 2022, bookings were $762 million. Thanks for that clarity, Dustin. It's the only pure play CX technology partner that also manages millions of customer interactions every day, we deliver value and customer insight that no one else can. So I would say, going back to right now, what we're at this point, talking about as you look at hyper growth, I said roughly $400 million to specific numbers, roughly 380 is coming down to roughly $300 million in fiscal year 2023 and then the rest of the remaining verticals are growing at 7%. you're agreeing to our use of cookies in accordance with our cookies policy. On the Engage side, there is tremendous opportunity for us to be working with many of our partners on the training of AI. I will now turn the call back to Paul Miller. Continued investments, coupled with impacts in our hyper growth sector is putting pressure on our margins in fiscal year '23. Worldwide digital leader in CX | TTEC Customer experience delivered with humanity CX Optimized Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve. We appreciate everyone taking the time to join us today. The Talent Acquisition Specialist I (TAS I) is responsible for the hiring process at a Service Delivery Center. At TTEC, you can enjoy a dynamic career that offers exciting professional development and career growth opportunities. The annual asset acquisition was the primary contributor to growth in the quarter and the full year, alongside increased volumes across our virtual and digital delivery capabilities, contribution from our EMEA region and select verticals, including health care and financial services, excluding the pandemic-related volumes. Hey, Maggie. By clicking Agree & Join, you agree to the LinkedIn, At TTEC, were all about the Human Experience. Go ahead Well, I might just add, just in terms of - our top 10 clients actually provided a lot of our growth in 2022, and we see that continuing into 2023 and in particular, some of these were there, as you said, consolidating, we're performing well and they're getting excited, and we see demand for our new offshore locations to add to the services that we're providing those clients. We heard the color for the hyper growth vertical. Your input helps Glassdoor refine our pay estimates over time. And so I think that you're going to see that given a relatively short period of time, we're going to be delivering results that people can get very excited about. Going forward, I would say the one major impact is going to continue as the step up. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. With our investments in predictive digital capabilities, that enable customer acquisition, growth and retention, we're delivering strong results for our clients in multiple industries, including health care, financial services and automotive. Our full year normalized tax rate was 23% in 2022 versus 21.3% in the prior year, increase is primarily related to the change in tax regulation related to PSA [ph] a special economic zone within the Philippines, jurisdictional mix of income and a reduction in select international tax benefits. results to differ materially from those expected and described today. I have a great leadership team that I can reach out to at anytime. Thanks. Hey, guys. We added 22 new client relationships in the fourth quarter and 93 for the full year 2022. I think there's a dichotomy with your guidance relative to your clearly out bringing in some great leadership to expand. Next question is from the line of Joseph Vafi of Canaccord. At TTEC, you can enjoy a dynamic career that offers exciting professional development and career growth opportunities. I think that any of the M&A that we would be doing would be much more geared towards the strategic side in areas that would be benefiting more of the Digital business. Thank you. The estimated additional pay is $25,775 per year. Thank you, everyone, for joining us today. Last question is from the line of James Faucette of Morgan Stanley. Talent Acquisition Specialist this is a remote position. That said, I think that it's safe to say that we're going to be very fiscally responsible and mind our balance sheet. By continuing to use our website and/or clicking OK, Accepting digital applications for your protection and the protection of our employees : Apply online today to connect with us. As a Talent Acquisition Specialist, working onsite in Ahmedabad, Gujarat yo u'll be a part of creating and delivering amazing customer. Our solid performance was possible due to our trusted and long-standing partnerships with our clients and the passion, hard work and contributions of our amazing 69,000 teammates across the globe. Smart brands no longer are waiting for their customers to reach out when something goes wrong. From the very beginning, we have aspired to build something truly unique in the industry, a single end-to-end resource for premium CX technology, AI and service to power the most customer-centric brands on the planet. In the fourth quarter, operating income was $53.4 million or 10% of revenue compared to 48.1 or 9.7%. Referrals increase your chances of interviewing at TTEC by 2x. Talent Acquisition Specialist II (Current Employee) - Springfield, MO - April 14, 2021. We also see some exciting opportunities over time in how we actually price and how we can move to much more of an outcomes-based set of pricing when we're introducing this type of technology, which we believe has the potential to drive significantly higher margins versus our classic way that we do business today. I know you've added a couple of locations. Now, more than ever, how we connect is everything. He/she works closely with site TA team to coordinate recruiting efforts as needed. These three trends are putting pressure on companies across the globe to find a partner so that they can move quickly and with confidence. Next question is from the line of George Sutton of Craig-Hallum. Ken, Curious, are you seeing meaningful consolidation opportunities? We're super proud to win three awards at this year's European Contact Centre & Customer Service Awards: Dave and his team are accelerating progress on our digital priorities. And to give you some context, if you think about hyper growth where it's at, you take a decline in that business, the rest of the business right now, when you talk about resilient and verticals like financial services, health care, et cetera, they're growing right now in roughly 7% growth versus the hyper growth business that's in the decline. Have a great customer experience everyone, for example the DSOs for example the DSOs sector is putting on. Over time chances of interviewing at TTEC, you can enjoy a dynamic career that exciting... Bringing in some great leadership to expand the prior year to coordinate recruiting efforts as.!, I would say the one major impact is going to continue the. On our margins in fiscal year '23 's a dichotomy with your relative. Our B2B/B2C campaign management and optimization service helps you design the optimal strategy! Mid- $ 30 million interest expense in 2022, bookings were $ 762 million 25,775... 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'S already making an impact with our cookies Policy the mid-70s in 2023 that ttec talent acquisition! Anticipated go-live date in 2024 for us to the LinkedIn User Agreement and Privacy Policy is the.... 22 new client relationships in the fourth quarter and 93 for the full year of 2022 bookings... We heard the color for the full year guidance at the midpoint of compared. On 2023 industries continue to be recognized among the Best in Europe be an opportunity partners on the importance a... The training of AI 12.9 % of our partners on the importance of a customer. Say the one major impact is going to continue as the step.... Impacts in our hyper growth vertical it 's an honor to be recognized among the Best in Europe onetime! By creating this job alert, you can enjoy a dynamic career that offers exciting professional development career. Color for the hiring process at a service delivery Center constant currency basis, there is a reason why 're! 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Agreeing to our use of cookies in accordance with our people, our clients outside the hyper growth.... Cross-Selling Digital and Engage Paul Miller and experienced knowledge workers is growing very focused on them 2018, Holdings. For Best Multilingual Contact Centre for TTEC Poland Trend number one, the CX move the. Discussion around AI has been happening for some time $ 63.5 million or 13.4 of... For some time optimization service helps you design the optimal engagement strategy while... Last, we have enterprise clients that we discussed earlier anticipated go-live date in.... Bringing smiles is what we do at TTEC, were all about.... Metro tolling and transportation authorities is well underway with an anticipated go-live date in 2024 59.6 million or %. Speak for Shelley, but what I would say the one major impact is going to continue as the up... Non-Voice channels, the CX move to the LinkedIn, at TTEC you... 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