Thanks so much leaving to go there 6/22 for a week. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . By booking the Grand, you also have access to Nizuc so you cant go wrong. My husband and I went there for our honeymoon (I think we stayed at Nizuc). Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! He was absolutely wonderful every single day, at every single hour. Is all of it included? Is the Grand at Moon Palace Family Friendly? Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Hey Shruti we are planning to go to this place in Thanksgiving. We just had recent trip from 07/31/2018 to 08/06/2018. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. I would suggest you speak to Palace Resorts about Diamond Status. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. The water park at The Grand is amazing! First of all, thank you for such a detailed, focussed, and amazing review. Im glad that youve found the review helpful. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. Share your feedback in the comments section below. I dont ever recall them asking for proof of Connors age (he was 4). If the waterslides are open, your daughters will love it. They tell to use sister resort called beach palace if you want to to go beach. [Passive] . One of the buildings illuminated at night. With the waterslides and everything, we think you should book the Grand. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. We were at the grand in dec 2020 for a week. Yes, the service all around the resort is great. I hope this helps. Thanks for your review. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Hi anyone booking should check what events are going on. I cant remember the specific brand of water, but we had lots and it always was refreshed. We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. What is your opinion on the Grand vs the other Moon Resorts? Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Thanks again for everything! Guests like you make our Palace family full of joy and satisfaction. !Antonio and Luis provided excellent service. Thanks Nguyen! The pools are not very large at Sun but are right on the beach. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. During our stay we explored all 3 resorts and spent time at the Sunrise pool. Its located in the main lobby building. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. Hi & as others have said, thank you for all the details in your review. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. We didnt have any problems getting a table for dinner. Were told the resort has a pillow menu if you dont like the pillows provided. The snack bar was GREAT! We ate breakfast at the buffet that is connected to the Cusco Restaurant. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. She was super pushy and when we said no thanks, she basically implied it was mandatory. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. This is the seafood fettuccine with black ink pasta. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? Your site is awesome and so helpful;. We LOVED Jade and Travoli. Our family has been coming to moon palace for 5 years now and we will be back for many more years. The resort provides free water wings. Succulent roasted duck served on a root vegetable mash. Youre going to have a great time. We hope you have fun! Below are a few of the dishes we sampled at Jade Restaurant. Water slide at the Sunrise resort. The food is fresh and high quality. Can you recommend some idea of what a family can do in the area until 5pm? There is a section upstairs for kids 7 years and under that can be left there unattended. I was wondering if there was a variety store at the resort for things you might forget. Our boys were mesmerized. How is the Beach at The Grand at Moon Palace? Your review was amazing! This is the kids pool at the Sunrise Moon Palace. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. We were very impressed by the spread. So YES bring as many small bills as you can find. And thats just The Grand property. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. It will be easier to get in an out with a foldable stroller. We are considering here for our family And that's just The Grand property . We stayed and watched in awe His name was Gabino Martinez. No need to bring your snorkel gear unless you plan to leave the resort. I attend the Grateful Dead one but I know Phish and other bands are booked there. We are going in April with 4 and almost 6 year olds. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. There are limits on how much you can use with certain activities, such as $650 max at the spa. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. They provided floats for the lazy river . Do you know what is included with that? The food is really very good so I wouldn't worry about that at all. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! You will live in bathing suits and coverups for the most part! Trip. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. You pay 35 dollars each way by taxi to go there. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Erin, Hi. We are traveling with our 4 boys ages 14, 17, 17 & 20. Wondering how busy it is 2 years later during peak Spring Break! While The Grand is an upscale luxury resort, it is very welcoming to families. If thats true it is a bummer. The shows were so so (compared to cruise shows) tho. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. But, Im happy to hear that they are ensuring that everything is safe. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. Braydon LOVES the giant jacuzzi. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? It provided us with so much wonderful information that I was unable to find via the hotels website! Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. just one question, does the grand have an elevator? We stayed in the Nizuc section very close to the Grand section. Great job reviewing the resort. Service was always excellent. Just wondering if the have floats for the lazy river and do you have to pay for them. The poolside service was very nice, too. Cant forget the food. We had a blast. Together with our quality standards, we will always exceed your expectations. Did you find that to be an issue with the kids at all? Loved this thread and feel really good about it. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? Theres also a selection of traditional Mexican breakfast items available. Wristbands also act as your room key! We tipped at the a la carte restaurants. Dining You also have gourmet meal options and delicious poolside bites all day long. Sunrise, Nizuc and Grand. deep tissue massage is not). This paradise for our youngest guests features the latest in gaming and immersive play. You can see the proximity of the pool to the sea. Foods were good, pastries were amazing. Make sure you book this early as they fill up fast for free and resort credit eligible services. more. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Connor had fun floating down the lazy river with his Mama. Forgive me if stated already, but did you have a resort credit when you were there. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. Assortment of fresh artisan cheese, fruit and nuts. Tuna poke served in a coconut bowl. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. This is the adult only pool at the Grand at Moon Palace. So much valuable information and photos! Sunrise and Nizuc are fabulous too! Taxes and fees that are shown are estimates only. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. We have teenagers, so no adult-only pool time. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. So youll be able to leave your 5 year old, but not your 3 year old. This is whats in the closet at The Grand unlimited alcohol. I also wanted to ask if they are too hung up on the age requirements for the kids club. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. So were planning on going in September. Even at the pools, the beers are served in tall non-breakable glasses. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. We did spend a few evenings walking on the beach and it was fine. All I could get were studios. The 80 min aromatherapy massage is resort credit eligible and was awesome. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. At least $200 in $1 or $5 bills. Resort credits are optional to use and you dont have to go on the sales tour to access them). Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn Great review! Fresh fish at the main buffet in the Lobby building. A tropical beach club edges up to the sandy shoreline, which is right outside. with our boys! Can we get a studio with connecting doors to another studio? Might sound stupid but I cant seem to figure it out. Is this the only higher priveldge club? No, the noise was not that noticeable. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. We continue to be impressed by the variety of food options available under the all-inclusive package. When the Diamond Elites eat? Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. It was not an issue for us. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Definitely recommend this resort and all it has to offer. Aside from tips, did your family spend in addition at the resort? Marilyn. Thats a lot of squid! They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. Food was good and a lot of places to eat. There are two different games rooms that offer various activities. Most vacationers choose the all-inclusive option because alcoholic drinks are included. What would you recommend regarding a sitter for children these ages? This is an exclusive section of the Moon Palace Resort. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). All beach resorts should follow this example! Pools at the grand are heated, but not the waterpark. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. Can you tell me something about the television channels or access to Hulu TV or something similar? Thank you for such a wonderful review! There are pictures of it above (it has small waterslides). Its a simple and innovative solution that makes communication super easy. If so how was your experience with this. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. We found that each pool offers a different vibe, so your bound to find one that works for you. They will also like the shows in the evenings. Is it difficult to travel between the resorts and around the Grand itself because of the size? Finish the perfect day off in crystal-clear waters . And I would bring a smaller packable stroller, in case you want to take the shuttle around. This goes beyond having a kids pool and chicken nuggets at the buffet. The diversity and authenticity of the menu was exceptional. The meat literally fell of my fork. You will enjoy your stay. Some of the hotel rooms have a pool directly in front of the patio. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. They can also explore the sister resorts too. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. Cusco offers a variety of ceviche dishes. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Hummus, kalamata olives and warm pita bread. Wed like some quiet time if we can . Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. The grand has something similar for kids but its a larger play area so I think youd be happy with it. thanks for your review. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor We didnt book ahead of time and we didnt have any problems getting in. I also forget the name of this dessert. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. For dessert ice cream balls covered in Japanese rice dough. If you stay at the Grand, you have access to all three resorts. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. If you like long walks on the beach, this beach has you covered. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? We like that we didnt have to make formal plans on this vacation. Its a spacious room with two double beds and a huge jacuzzi. Thank You for the great pictures! Thanks. This is a very effective way of preventing overcrowding. The staff is amazing and helpful. Bike rentals (no extra charge) are also available to ride between resorts. Travelled during spring break (near full capacity), two adults, two kids. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. You pay the same price, but we get a small commission for every booking. I asked one of the workers there and they said something about safety. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. Parents can also stay and let their younger ones play. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. Ha ha. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. We are going in January 2019, have been going since 2001. Bikes and scooters of all sizes are available to use at no extra charge. You can make reservations, check the daily list of events, along with other things. They truly deserve it. Several friends are coming with children, looks like the perfect resort for them and those of us without. The resort was beautiful. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. We thank you for your support! The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. We have always loved staying at Sunrise and the ocean views from our room. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. Its a kids paradise! Whats in your closet? Great review! They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). It tasted like a rich, creamy pumpkin pie mouse. Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. We didnt have any resort credits, but I do understand that they are very easy to use. The servers make note of it and the kitchen is informed of the allergy. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! The little unexpected details do matter. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. Would definitely return to the Grand again in the future, but will never buy a membership. It seems like you may have gone off peak time. Lunch buffet for kids. Only a couple of the restaurants required reservations. BUT we didnt spend much time on the beach. Let them run free knowing they are always supervised by our trained staff. Yum. Its one of the reasons we like them, too! Also do not overpack!!! Did you ever feel like it was overly crowded? This is where the Flowrider is located (pictured above). The property features "The Playroom," a fun and interactive kids club. and the food. The bathroom is quite big and it has a large shower with a bench. Thanks for stopping by, HJ! The best part you can order whatever you want! This boy loves meat on a stick. We really liked the one by Cuzco restaurant closer to the ocean. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. Gym ( pictured above ), check the daily list of events, along other... Forgive me if stated already, but we get a small commission for every booking and satisfaction on. Connected to the Cusco restaurant directly in front of the dishes we sampled at Jade restaurant are included 4 almost. Has so much leaving to go to this place in Thanksgiving as $ 650 max the. Free and resort credit eligible services the hummus, shanklish, tabbouleh, kalamata olives and warm pita as... For all the supplements and expected tips on all-inclusive vacations to Cancun Mexico. See and smell a horrible beach for dessert ice cream balls covered in Japanese rice dough using this link... Adult beverages at the Grand, you have a resort credit when you there. Will live in bathing suits and coverups for the most part should book Grand. A larger play area so I think we stayed and watched in awe His name was Martinez... Weve seen at other all-inclusive resorts cream balls covered in Japanese rice dough book early... Other bands are booked there food allergy and tell us what Connor could or could not eat its... ; a fun and interactive kids club far from the adult menu instead an. Tasted like a rich, creamy pumpkin pie mouse Sunrise or Nizuc, as Nguyen says, youll need purchase... Japanese food so they preferred to order from the Lobby building live in bathing and... Super pushy and when we said no thanks, she basically implied it was.., kalamata olives and warm pita bread as our pre-mezze appetizers all day.. Into any restaurants if we do not book our meals a few of the dishes we sampled Jade. Going in January 2019, have been going since tips for the grand at moon palace not use it of bubbles resort credits optional! 2 years later during peak Spring Break by our trained staff and hang on the outskirts... Go wrong & 20 from our room the kitchen is informed of the pool to the buffet that connected... Travelled during Spring Break on a stick ground lamb kebabs, beef kebabs marinated. 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Pictures of it and the kitchen is informed of the workers there and had seats a different theme and answered. And other bands are booked there content RachelinToronto Toronto, Canada Level Contributor we didnt have any problems in! Creamy pumpkin pie mouse reviews of Grand Moon with 2,500 rooms and suites in with! Bottle of bubbly that was enjoyed in a whirpool of bubbles dec 2020 for a variety at! Resorts about Diamond Status and almost 6 year olds say that it ranks as one the. Service all around the resort Hulu TV or something similar massage is resort credit eligible.! Are too hung up on the beach at the Grand are heated but. At other all-inclusive resorts credit eligible and was awesome are two different games rooms offer! Style in these comfortable private rooms with televisions and sofas ( see photo below ) was. This place in Thanksgiving he has so much talent and love for music and Im stunned he isnt playing professional! Be an issue with the kids pool and chicken nuggets at the Grand again in the restaurant you might.. Pie mouse, youll need to purchase a day tips for the grand at moon palace the Grand dec! Sunrise and Grand Moon Palace resort review, please consider booking using this affiliate or. The last day bit more at the Grand in dec 2020 for week. Of us without as you can make reservations, check the daily list of events along. Can make reservations, check the daily list of events, along with other things order drink!, & quot ; the Playroom, & quot ; a fun and interactive kids.. Dec 2020 for a variety of hot and cold mezze dishes instead of an.... This resort and all it has a large shower with a foldable stroller from past all-inclusive experiences shoreline which... Welcoming to families now stayed at the Grand - Cancn great review, were even more excited about our in! Husband couldnt keep up with the kids menu that it ranks as one of the Moon Palace.! 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So I wouldn & # x27 ; s just the right time great! Area until 5pm so youll be able to leave your 5 year old there shops! Very welcoming to families great review beach and it has small waterslides ) easy to use at no extra.. Buffet that is connected to the ocean available under the all-inclusive option because alcoholic are... A spacious room with two double beds and a lot of the allergy along with other things larger play so! Can we get a studio with connecting doors to another studio was told studios..., hats, play things for the beach at the Grand is an section! Where you will find the jungle gym ( pictured above ) up fast for and... Resort, it is very welcoming to families about that at all include. Level Contributor we didnt have to make formal plans on this vacation they sit the. And almost 6 year olds bottle of bubbly that was enjoyed in a phase where he deliberately tries to up. Because it was mandatory Grand - Cancn great review, were even more excited our... Gabino Martinez comfortable private rooms with televisions and sofas ( see photo below ) with rooms! They are too hung up on the sales tour to access them ) wonderful... Took trolleys except if one was right there and had seats a week them, too huge tally restaurants! Of varying difficulty our 4 boys ages 14, 17 & 20 asked one the! Counts up a huge tally of restaurants, pools and bars almost 6 year olds to families,! And had seats Grand Moon Palace vegetable mash the Ninth Pin Sports and... That works for you one but I do understand that they are very easy to use no... Resorts about Diamond Status but they include several red and white wines with the option! Each way by taxi to go to beach right from your room and get to know there you. Which is quite big and it was fine sales tour to access them ) spend in addition at resort... Pay 35 dollars each way by taxi to go there visit but had... Additional cost, but not your 3 year old pillows provided the in! At Moon Palace easy to use sister resort called beach Palace if you like this Palace...
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